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Read the error on the affected inventory item before you retry. A failed publish, an expired sign-in and a missing listing field need different fixes.
The Xlistr Needs Attention Centre

The Needs Attention Centre collects the issues Xlistr could not fix safely on its own.

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First, check whether the listing already exists

If the action timed out or its result is unclear:
  1. Open the marketplace.
  2. Search for the exact title.
  3. Check the seller’s active listings.
  4. Check the item in Xlistr.
  5. Only retry if the listing is definitely missing.
A timeout can happen after the listing was created. Retrying immediately can create a duplicate. Check first, retry second.

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Match the error to the fix

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Fix the cause, not the symptom

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If the connection is the problem

  • Reconnect the shop in Automation > Shop integrations.
  • For extension shops, check Chrome, the extension and the correct profile.
  • Complete any captcha or security check yourself.
  • Then return to the item and check the status.

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If the listing details are the problem

  • Open the listing review screen.
  • Read the red checklist from the top down.
  • Fix each missing field.
  • Save a draft if you need more time.
  • Publish only when the checklist is clear.
Reconnecting an account will not fill in missing item details. If the error names a category, image, postage or item specific, fix that value on the listing.

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Retry safely

  1. Fix the cause shown in the error.
  2. Check the marketplace to see whether the action already succeeded.
  3. Retry only the affected item.
  4. Watch the status until it finishes.
  5. Check the marketplace again.
Do not rerun an entire batch when one item failed. The successful items may already be live.

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When to contact support

Contact support if:
  • the same error keeps happening after you fixed the cause;
  • the error message is empty or impossible to understand;
  • a listing is live on the marketplace but Xlistr still says failed;
  • you have a duplicate you cannot resolve;
  • a connection fails repeatedly with no clear reason.
Include:
  • the item title or SKU;
  • the marketplace;
  • the exact error message;
  • the approximate time;
  • a screenshot with buyer details hidden.

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Common questions

Only after you check the marketplace and fix the cause. If the listing already exists, do not retry.
Xlistr did not send the action. Usually a required detail is missing or the item is not eligible. Open the listing and read the checklist.
Wait for the marketplace to finish reviewing it. Do not publish a second copy.
Refresh the item. If it still shows the old error, open the listing and save it again. If it persists, contact support with the item details.
End the duplicate on the marketplace. Then check the item in Xlistr and remove or merge the extra marketplace listing. Do not retry again until you are sure which listing is the real one.

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Next steps

Background actions

Understand queued, waiting, failed and ambiguous.

Chrome extension

Fix a waiting browser session.

Shipping and listing details

Complete the fields marketplaces require.

Contact support

Send the right details the first time.