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These three controls sound similar, but they do different jobs. Read this page before you turn any of them on.

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Auto-delist after a sale

When Xlistr confirms a sale, it updates the inventory quantity and starts the follow-up actions selected in your auto-delist settings. Auto-delist is the safety net that stops you from selling the same item twice. It can ask the other marketplaces to end their listings when one marketplace sells the item.

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What can affect auto-delist

  • The marketplace connection must be healthy.
  • The sale must be confirmed by the marketplace.
  • The item must be matched to the right inventory record.
  • For browser-session shops, Chrome and the Xlistr extension must be available.
  • Your settings decide which destinations are eligible.

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Where to find it

Open Settings > Inventory > Auto-delist. Review:
  • whether verified matches are required before auto-delisting;
  • which destinations are allowed;
  • how the remaining quantity should be handled for multi-unit items.
Start with verified matches required while you are learning. It is slower, but it prevents Xlistr from acting on a sale it is not sure about.
Auto-delist is not instant. It depends on the marketplace connection and the marketplace itself. If you need to stop a double sale immediately, delist the other listings manually.

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Restock

Restock makes a linked listing available again when inventory quantity returns. It is for replenishing stock on an existing listing, not for creating a fresh listing for an older unsold item. Example: you sold the last one, the listing went out of stock, and then you found another one in the same size. You can add the stock back and relist the existing listing instead of starting from scratch. Restock is useful when:
  • you have more of the same item;
  • the original listing still has watchers or history you want to keep;
  • the marketplace supports relisting the same listing.
It is not the right tool when you want a brand-new listing with a fresh title and photos. Use a new listing or Sell similar for that.

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Sell similar or refresh

A refresh or Sell similar action creates a new listing or relists an older one, depending on the destination and your settings. Use it when you want a fresh listing rather than a small edit. It can be useful when:
  • a listing has gone stale;
  • you want to appear as a new listing in search;
  • the marketplace rewards fresh listings;
  • you have changed the photos or title significantly.
A new or relisted item may lose its existing favourites, watchers or listing history. Review the effect and the current listing before queueing a refresh. Use a normal edit when you only need to change a field.

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Which one should I use?

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Before you turn on automation

  • Read the setting and the destinations it affects.
  • Start with a small set of items.
  • Check the results after the first sale.
  • Keep your marketplace connections healthy.
  • Make sure your inventory quantities are accurate.
Automation cannot fix bad stock data. If the quantity is wrong, the automation will confidently do the wrong thing.

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Common problems

Check the connection for each marketplace. Check whether the sale was confirmed. Check whether the item was verified for auto-delist. If the sale was on an extension shop, check Chrome and the extension.
Check the marketplace first. If there are two live listings, end the duplicate. Then check the item in Xlistr and remove the extra marketplace listing.
The marketplace may not support relisting the same listing. In that case, Xlistr may create a new one. Check the marketplace’s behaviour and your settings.
A new listing usually starts fresh. That is the trade-off. Use a normal edit if you want to keep the existing history.
Turn it off in Settings, then check the affected items. Fix any listings that were changed unexpectedly before turning it back on.

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Next steps

Variants and shared stock

Make sure the quantity is right before you automate.

Background actions

Understand why an action may wait or fail.

Offers and stale refresh

Review the optional offer and refresh rules.

Fix marketplace errors

Work through the exact error message.