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Open Settings to review your subscription, invoices, payment method, team seats and plan limits. The limits shown in your account apply to your current plan.
The Xlistr Settings screen

The Settings screen. Billing and AI credits are under the Account tab.

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Check your plan

  1. Open Settings > Account.
  2. Find the Billing section.
  3. Check the plan name, status and renewal date.
  4. If a trial is included, the trial end date is shown there and at checkout.
Take a screenshot of the checkout page before you confirm. It shows the plan, billing period, renewal date and price at the moment you buy.

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Manage your subscription

Use Settings > Account to:
  • update the payment method;
  • view invoices;
  • change your plan;
  • open the billing portal.
Seat and automation limits depend on the plan currently shown in your account. If you need more seats, check the plan comparison before upgrading.

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AI credits

AI listing help is optional. If you use it, the credit balance is shown in the top bar and in Settings > Account > AI credits.
  • Monthly credits reset according to your plan.
  • Purchased credits do not expire.
  • Each marketplace listing result may use a set number of credits.
  • A failed generation may still use credits. Check the result before generating again.
You can list without AI. It is a convenience, not a requirement.

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Invoices and receipts

Use the billing portal to download invoices. If you need a VAT receipt or a different billing name, update the billing details in the portal before downloading. If an invoice is missing, check:
  • the billing period;
  • the email address on the account;
  • the spam folder;
  • whether the payment succeeded.

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Cancel or change your plan

  1. Open the billing portal from Settings > Account.
  2. Choose the plan or cancellation option.
  3. Read the confirmation screen carefully.
  4. Check the date the change takes effect.
Cancelling does not automatically delete your data. Export anything you need before you close the account. Read Account security and access for the data controls.

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If a payment fails

  • Check the card details and expiry date.
  • Check with your bank; some cards block recurring payments.
  • Update the payment method in the billing portal.
  • If the plan is downgraded, check which features and limits change.

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Common questions

Settings > Account > Billing shows the plan and status.
Monthly included credits usually reset; purchased credits usually do not expire. Check the text in Settings > Account > AI credits for your plan.
Refunds depend on the terms shown at checkout and the reason for the request. Contact support with your account email and invoice number.
Use the billing portal to update the billing details. If the portal does not allow it, contact support.
The plan usually stays active until the end of the paid period, then changes. Check the confirmation screen for the exact date.

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Next steps

Account security

Protect your sign-in, team access and browser sessions.

Support

Find out what to include in a billing request.

AI listing help

Learn how AI credits are used.

Feature requests

Suggest a billing or plan improvement.